Rhonda Davis, Office Mgr., Mokena Family Physicians
They do what they say they will and they do it well.
FCS is established agency with an efficient, competent staff
and it shows in the way they service our collection needs.
We have been working with the same team for many years
and their experience makes all the difference.”
Nanci B, Patient Services Rep., The Surgery Center, LLC
of collecting our clients’ outstanding debts
and turned the situation around. Their fast service and friendly staff make them easy to work with,
and the cost is low. They are a great company to have on your side.”
Dawn Krause, Office Manager, Aalto Enhancement Center
Linda Semenak, Medical Billing Manager, Milwaukee Obstetrics & Gynecology S.C.
Suzanne went above and beyond to get our accounts receivable in order. She spent countless hours to straighten things out. Our collections have improved considerably, and the patient billing has become extremely easy. I would strongly recommend using FCS—
they have definitely straightened out our business.”
Peter R. Raether, D.C., Owner Tree of Life Chiropractic Wellness Center
They consistently make our jobs easier and take away our collection headaches! The FCS team is an excellent resource for collection practices and procedures. Their training has helped our staff identify delinquent patients and when to turn them over to collection. This has made a significant difference in our ability to collect bad debt.”
Lori C, Business Office Manager, The Surgery Center, LLC
Jason G, Patient Services Rep., The Surgery Center, LLC
You may submit accounts for collection via our website, email, regular mail, fax or if your volume is large enough, electronically to an FTP site (which we would help you set up.
The information required is AT LEAST the debtor name, amount owed, the nature of the debt and the date the debt was incurred. Most recent contact information for the debtor is requested, incl. address, phone number an SS #. If it’s a MEDICAL ACCOUNT, then guarantor information, if relevant, is required.
Yes. The electronic submission would be HIPAA compliant, which means that the encryption would meet normal applicable standards for confidentiality.
No, we do not have long term contracts. You may terminate our relationship at any time. We believe our performance should keep you… not a contract.
Without trying to be evasive, the rate of collection is impossible to predict. There are national market norms (utility vs. cell phone vs. medical market etc.) but it is a only a gross estimate. Our collection “targets” are between 25% and 35%. If you list one account and we collect it, the rate is 100%. If we can’t locate the debtor and we fail to collect it, then it’s 0%.
Our collection fees are highly competitive and are contingent upon collection.
If the debtor is a consumer, the collection fee rates depend upon volume. If the debtor is a business, the collection fees depend upon the face value of the accounts, and possibly volume. Please call us to quote a rate.
Yes, you can access your accounts via the web. We provide no-charge access and training. The system is very user friendly. We tend to grant access only to repeat-clients or when you list more than 5 accounts, but please call ClientCare to discuss further if you have questions.
Yes. We take credit card payments over the phone and via the web for both debtors and clients.
You will receive statements within five (5) business days from the end of each month that monies are collected and posted.
Yes. We can collect in Spanish, Hmong, German, French and other languages. Please call if you have a specific need.
We are definitely focused on complying with all collection laws. We are direct, but always respectful, irrespective of how treated by the debtor.
Yes. We utilize automated dialing for “less complicated” accounts, and have 24/7/365 call recording for our protection as well as yours.
We report to all 3 national credit bureaus at NO-CHARGE to you.