Debt Collection

“When you need collection services, I prefer to use Financial Control Solutions. I consult to many types of businesses, and the staff at FCS is knowledgeable and aggressive but always professional. They don't act like the other agencies with whom we've dealt, and that's a good thing.”

Gregory Marx, President, Business Associates, Inc.

“We reduced our over 120-day accounts from 700 to 150, and from $400,000 to $150,000, all in about 4-5 months. FCS gave us a system that worked. We had the discipline. FCS gave us the direction. Thank you... Thank you!”

Rhonda Davis, Office Mgr., Mokena Family Physicians

Debt Collection

FCS delivers your greatest opportunity to recover bad debt by following best practice collection techniques, using state-of-the-art technology and providing unyielding client support. We offer a full line of receivables management solutions for collecting Commercial debt and Consumer debt.

There is no minimum collection amount. All fees are contingent upon collection.

How do we support you?

  • Automated dialing, and 24/7/365 call recording & archiving
  • On-staff Attorney
  • Advance legal fees in non-contested cases
  • Spanish speaking agents and other bilingual support
  • Electronic access to accounts
  • Toll-free access
  • Collections coverage on nights and weekends
  • Acceptance of check and credit card payments over the phone and web site
  • Free accounts receivables management training and seminars for small or large groups
  • Letter Only Program
  • Note for medical practices: we will resubmit HCFA for you!

Our collection agents are certified under ACA International guidelines and undergo extensive testing to underscore our emphasis on regulatory control as well as collection performance.

We maintain compliance programs including Red Flag Rules, HIPAA, PCI, Graham Leach Bliley, and FCRA.

Our written notices are reviewed annually by ACA International authorized outside counsel. We are properly licensed and bonded in every state in which FCS conducts collection activity and can collect throughout the US, Canada, Mexico and Puerto Rico.


“We supply CRM and billing services to utility, property management and governmental authorities, and I was a senior executive for a receivables management firm for many years. My staff truly enjoys working with FCS. They are exceptionally responsive and effective. They should be an organizational model for the collection industry.”

Michael Shuba, President, Opus21 Business Solutions


Account Recovery

How can I submit accounts for collection and what debtor information do I need?

You may submit accounts for collection via our website, email, regular mail, fax or if your volume is large enough, electronically to an FTP site (which we would help you set up.

The information required is AT LEAST the debtor name,  amount owed, the nature of the debt and the date the debt was incurred.  Most recent contact information for the debtor is requested, incl. address, phone number an SS #. If it’s a MEDICAL ACCOUNT, then guarantor information, if relevant, is required.

If I submit accounts electronically, are they secure?

Yes.  The electronic submission would be HIPAA compliant, which means that the encryption would meet normal applicable standards for confidentiality.

Do you have long term contracts?

No, we do not have long term contracts. You may terminate our relationship at any time.  We believe our performance should keep you… not a contract.

What percentage collection rate do you have?

Without trying to be evasive, the rate of collection is impossible to predict. There are national market norms (utility vs. cell phone vs. medical market etc.) but it is a only a gross estimate. Our collection “targets” are between 25% and 35%.  If you list one account and we collect it, the rate is 100%.  If we can’t locate the debtor and we fail to collect it, then it’s 0%.

What are my fees, and are they contingent upon collection?

Our collection fees are highly competitive and are contingent upon collection.

If the debtor is a consumer, the collection fee rates depend upon volume.  If the debtor is a business, the collection fees depend upon the face value of the accounts, and possibly volume.  Please call us to quote a rate.

Can I access accounts via the Web?

Yes, you can access your accounts via the web. We provide no-charge access and training. The system is very user friendly. We tend to grant access only to repeat-clients or when you list more than 5 accounts, but please call ClientCare to discuss further if you have questions.

Can you take payments via credit card or over the phone?

Yes.  We take credit card payments over the phone and via the web for both debtors and clients.

When will I receive statements?

You will receive statements within five (5) business days from the end of each month that monies are collected and posted.

Can you collect in Spanish?

Yes.  We can collect in Spanish, Hmong, German, French and other languages.  Please call if you have a specific need.

What if we want your agency to take a harder stance on an account?

We are definitely focused on complying with all collection laws.  We are direct, but always respectful, irrespective of how treated by the debtor.

Do you have automated dialing and call recording equipment for our protection?

Yes.  We utilize automated dialing for “less complicated” accounts, and have 24/7/365 call recording for our protection as well as  yours.

Do you report to credit bureaus and is there a charge?

We report to all 3 national credit bureaus at NO-CHARGE to you.